1. Introduction
Plortal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using Plortal, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, role (creator/business)
- Profile Information: Organization name (businesses), PayPal email (creators)
- Content Information: Video URLs you submit, campaign details you create
- Payment Information: Processed securely through Stripe and PayPal
- Communications: Support requests, feedback, and correspondence
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies, preference cookies (see Cookie Policy)
- Analytics: Performance metrics, error logs, usage patterns
2.3 Information from Third Parties
- OAuth Providers: Basic profile info from Google when you sign in
- Social Platforms: Public video metrics from TikTok, Instagram, YouTube, Twitter
- Payment Processors: Transaction confirmations from Stripe and PayPal
3. How We Use Your Information
3.1 To Provide Our Services
- Create and manage your account
- Process campaigns and video submissions
- Track video performance metrics
- Calculate and process payments
- Communicate about your account and transactions
3.2 To Improve Our Platform
- Analyze usage patterns to enhance features
- Debug and fix technical issues
- Develop new features and services
- Personalize your experience
3.3 For Legal and Security Purposes
- Comply with legal obligations
- Detect and prevent fraud
- Enforce our Terms of Service
- Protect rights and safety of users
4. How We Share Your Information
We do not sell your personal information. We share information only in these circumstances:
4.1 With Your Consent
We share information when you explicitly authorize us to do so, such as when you connect third-party services.
4.2 With Service Providers
- Payment Processing: Stripe (incoming), PayPal (outgoing)
- Data Scraping: Apify for view count tracking
- Infrastructure: Vercel (hosting), Supabase (database)
- Analytics: For platform improvement (anonymized data)
4.3 For Business Transfers
If Plortal is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 For Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights and the safety of our users.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Transaction Records: 7 years for tax and legal compliance
- Campaign Data: 90 days after campaign completion
- Analytics Data: Anonymized and aggregated after 12 months
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Access controls and authentication
- Regular security audits and updates
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
7.1 Access and Update
You can access and update your account information through your dashboard settings.
7.2 Data Portability
You can request a copy of your data in a machine-readable format by contacting support.
7.3 Deletion
You can request account deletion by contacting us. Note that some information may be retained for legal compliance.
7.4 Communication Preferences
You can opt out of promotional emails through the unsubscribe link. Transactional emails cannot be opted out of while you have an active account.
7.5 Cookie Preferences
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
9. Children's Privacy
Plortal is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.
10. California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we don't sell data)
- Right to delete personal information
- Right to non-discrimination for exercising privacy rights
11. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have additional rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or platform notification. The "Last updated" date at the top indicates the latest revision.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@plortal.com
Data Protection Officer: dpo@plortal.com
Address: Plortal, Inc.
[Address will be added upon incorporation]